barkbox customer service

Horrible customer service. While some are happy with how the company handles complaints, others are not happy about it. *** *** (case # ***), reached out to us on April ***, about a recent charge to her accountThat same day we responded back to her explaining the cause for the charge and issued her a refund for the remaining months of her purchase as the first box had already been shipped outPlease see the email exchange below: *** *** *** ** *** *** * *** ** *** *** *** ** *** *** *** *** *** *** ** ** * *** *** I got a free barkbox coupon and there was no small fine print on it. He promised to process my order with expedited shipping, which he did do. Hoping I still do not get charged because my plan says “expired”. Do you agree with BarkBox's TrustScore? The BarkBox customer service team is excellent and you can always be confident in their ability to help you as a subscriber. Use these 5 steps to treat your customers to a 5-star experience. This level of service and ineptitude is unacceptable. How to Redeem a Coupon Code at BarkBox. BarkBox call their support department the Happy Team and there are mainly three ways of contacting them but…. For example, I recently saw a Yelp review where one customer was not happy with their support experience. It also has other brands, including Bark Eats, which creates personalized meal plans for pups. Log in or sign up to leave a comment log in sign up. For media inquiries, email us at. I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. There is mixed opinion on BarkBox’s customer service. Reply. While +1 855-944-2275 is BarkBox's best toll-free number, there are 2 total ways to get in touch with them. Barkbox customer service is telling me it isn’t late until 8 days after the 15th despite the fact it was shipped on the 7th and today is the 19th. Sincerely, Even when I haven't gotten the first box? *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** Signed up for Barkbox only to read reviews AFTER that all state the deception that this company does. was not meaning to pay for a full year's subscription, *** immediately refunded her in fullAll our subscriptions are billed in full at time of purchase, which is indicated on every confirmation and checkout screenCustomers must complete this checkout flow, agreeing to amount about to be billed, before completionSeeing as *** *** was not wanting to complete this purchase after the fact, she has since been refunded in full and will see the funds back on her card within hours. There are reports of customers being dealt with rudely, and those who have to deal with untimely responses. What does this mean? My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case #[redacted]), regarding the complaint she filed with you on June [redacted]. BarkBox consumer reviews, complaints, customer service. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) Please see my response to her below as well as the attached refund invoices: You can reach out to the Happy team by: Email us at superchewer@barkbox.com. Bark, which ships pet toys and treats every month, is heading to Wall Street, taking advantage of the pandemic-related boom in online pet spending. After "canceling" we received an additional shipment. Again, I am truly sorry if the experience you had with us was anything less than exceptional. Customer Service. Said it was stated on website. BarkBox‘s customer service hours are Monday-Friday from 9 am-9 pm EST. I wish I had read the reviews before ordering. Voice your opinion today and hear what 269 customers have already said. | Read 181-200 Reviews out of 269 Humans are emotional beings and a rough day can trigger a lot of emotions for many people. Your experience matters. We are going to be covering more about the health benefits of... Can dogs eat Jasmine rice? When I didn't receive a shipping notification on/around December **, I became concerned. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) It was packed with goodies that are explained in detail below. Join the 255 people who’ve already contributed. It is not possible to make everyone happy and when you are tasked with bringing happiness to over 600,000 people there is a good chance for making a mistake. The Happy team is full of the most kind, dog-loving humans you’ll ever get to connect with. BarkBox is a fully customized box of themed toys and treats, designed just for you dog. All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. —30+ days ago. Posted on September 1, 2017 December 27, 2017 by Samantha Dunn. Dont bother getting a holiday theme because it shows up after the holiday is over. I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … Thank you. She had purchased a one-year subscription to BarkBox and completed the online checkout without error. BarkBox delivers remarkable customer service. She had a toy break early on and BarkBox sent a replacement and additional toys free of charge. It also has other brands, including Bark Eats, which creates personalized meal plans for pups. The customer service is also fantastic. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping fee. The customer service … BarkBox Customer Service Contact Info. " The bottom line is this is Customer Service ... BARK, the company behind BarkBox, today announced that its board of directors has appointed Manish Joneja, most recently a leader at Amazon focused on global exports, expansion and operations, to succeed BARK co-founder Matt Meeker as the CEO, effective immediately. Within those hours, you have the option to call, chat, or email your questions and can expect a prompt response. The toys and treats are wonderful! Overall, you can tell these are people that truly enjoy dogs and want to have a good service for them. How do I contact customer service (The Happy Team)? Contacting BarkBox - by phone or otherwise. *** ***, *** *** purchased a one year subscription with us on 2014-11-**She contacted us via email on NOV ***, AT 1:43PM and was responded to within the hour, on NOV ***, AT 2:15PM by ***, a member of the BarkHappy (customer service team.) How do I contact Super Chewer customer service? Have something to share about BarkBox? However, it is also important to note that when you reach out to the support team you will be talking to humans not robots. With its creative monthly themes, top-quality products (all of them designed and made in-house), and incredible customer service, BarkBox easily tops the list. GetHuman-hwilborn's next move: talk to BarkBox … BarkBox Vs PupBox: Which One Is Better? ... BarkBox goes head and tails above and beyond. You’ll see what’s included in the box I received, An Autumn Tail. I have received a message saying a customer has expressed an interest, requested a quote or would like me to contact them. Bark's affordable, award-winning dashboard proactively monitors text messages, YouTube, emails, and 30+ different social networks for potential safety concerns, so busy parents can save time and gain peace of … They promise to replace any toy your dog doesn’t like. Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys. The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. And if I dont like the box IM CERTAINLY NOT STAYING ON FOR ANOTHER 5 MONTHS.. We indicate this on our website, in the email we send you when you sign up, and in our FAQs – but again, I apologize if this info was missed! I want nothing to do with such a deceptive company! I have refunded that $15 add-item charge as well as the $19 charge for this month's subscription renewal. The BarkBox customer support team is fantastic to chat with: Literally, they are. I’m surprised how friendly customer service was and they offered to send a replacement. BARK has 6.5 million customers, 1.1 million active subscriptions and 8.5 million followers on social media platforms. The BarkBox email support is readily available for you to ask your questions. THE COMPANY LIED TO GET ME ON IN THE FIRST PLACE! Customer Service and Frequently Asked Questions Answers to many of our most frequently asked questions can be found below. The BarkBox model is very straight forward. You cannot get on the phone with a human. The excuse that USPS often forgets to scan the box is ludicrous as when the tracking stops obviously so does the shipping since it hasn’t arrived. I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing. This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. They’re happy to address any concerns or simply share product recommendations based on your special pooch. The most horrible Customer service. save hide report. All of our plans do auto-renew on a monthly basis which is why your plan renewed for another $19 this month. If you send an email outside the support team office hours they will reply as soon as they get back. After "canceling" we received an additional shipment. If you send an email outside the support team office hours they will reply as soon as they get back. Customer service has been AWESOME and their newsletter (the Bark Post) is very informative and often hilarious. Nova's mom Useful. This is listed on our website a few times, but we understand that it can be missed! We offer allergy-friendly treats, made without beef, chicken, and turkey (the most common allergies among dogs). There is mixed opinion on BarkBox’s customer service. Customer Service Representative hourly pay at Bark can range from $12 - $15. * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** This allows us to plan for more pawesome items and get more bang for your bark! [redacted]. I don't even want to even give 1 star to this company now. I called on Thursday, 12/** to check on the status. Companies respond better when others are watching. They’re happy to address any concerns or simply share product recommendations based on your special pooch. Similar Resources: 0px; font-size: 12.8px; font-family: arial, sans-serif;"> PupBox’s Customer Service. Bark, which ships pet toys and treats every month, is heading to Wall Street, taking advantage of the pandemic-related boom in online pet spending. Hi [redacted], What is a credit and how much does Bark cost? My Customer service issue with BarkBox from December 2020. For media inquiries, email us at. Do you have an allergy-friendly BarkBox? BarkBox consumer reviews, complaints, customer service. pup-scribers prefer this so that there is never a lapse in deliveries. Answers to many of our most frequently asked questions can be found below. Revdex.com: BarkBox 221 Canal Street, Floor 2 New York, NY 10013. This site does not constitute pet medical advice, please consult a licensed veterinarian in your area for pet medical advice. The next best way to talk to their customer support team, according to other BarkBox customers, is by telling GetHuman about your issue above and letting us find somebody to help you. screen as well as indicated next to the submit button. I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. Here is a quick breakdown of the BarkBox customer service hours: The BarkBox email support is readily available for you to ask your questions. I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … I was given confirmation it was cancelled and my last box would be October 2018. All our subscriptions auto-renew based on the appropriate 1, 3, or 6 months marker, we’re a subscription service and the majority of our... The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. Do they have a phone number? How To Cancel BarkBox. Barkbox customer service. It’s not a huge deal but is an extra step to avoid unwanted charges and deliveries. You can also call the BarkBox Happy Team on 877-848-3058. It was certainly not our intent to confuse you or take money from your account without your permission. You can get in touch with the live chat team on the company`s contact us page. North America’s favorite subscription box also tailors each delivery to your dog based on size, needs, and wants. All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. I have asked to stop sending those hideous squirrels my dog wont play with and no duck protein, guess what continues to show up! If I get free boxes, that means I don't pay! I purchased a 1 year subscription Dec, 8 2018. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Their Customer service is fake and simply consists of auto responses. I received a marketing email advertising expedited shipping for BarkBoxes on Wednesday (12/**) guaranteeing delivery by Christmas. What does this mean? Strength in numbers! I selected Heavy Chewer and told them she had allergies and they reassured me they would send heavy duty toys and her treats would only be Salmon and Lamb. To Whom It May Concern, Just say NO to barkbox. share. There is no way to cancel your subscription. My baby passed tragically and unexpectedly dec, 22 2018. Well, look no further because this guide is a detailed answer to this question. I wish I had read the reviews before ordering. Do you or your dog have any questions for the BarkBox customer service team? Terrible Customer Service. Their Customer service is fake and simply consists of auto responses. Why do some leads cost more credits than others? Voice your opinion today and hear what 238 customers have already said. Please let me know if there is any additional information that you need regarding this case. They promise to replace any toy your dog doesn’t like. You cannot get on the phone with a human. Overall, you can tell these are people that truly enjoy dogs and want to have a good service for them. I was recommended BarkBox by my best friend who had nothing but glowing things to say about the toys and the company. BarkBox has been reported to have a great customer service experience but I have discovered that many of their customers do not know how to reach this excellent support team. What is a credit and how much does Bark cost? This is another popular question concerning the common grain and in this guide we are going to be discussing about it's safety for dogs. Barkbox customer service. So, I reached out to customer support again to add that to my dog's BarkBox to guarantee her Christmas gift. The Customer Service BarkBox’s Customer Service. How many stars would you give BarkBox? I have made sure to completely cancel your account so this does not happen again The customer service is also fantastic. About $14 - $15/hr Base Pay. The customer service … 100% Upvoted. Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. BarkBox toys: BarkBox's in-house designers plan out its line of brand-exclusive toys. I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January). [redacted] press@barkbox.com. First: share to improve GetHuman-hwilborn's odds. Customer Service Associate. I reached out to customer support on Monday, December ** and was told that there was a processing error and that it had been resolved. This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) [redacted] contacted us to let us know she was unaware of the upfront billing and wanted a refund. I was told that my dog's BarkBox was going to ship that day or the next (Tuesday). They say you can CANCEL AT ANYTIME AND ITS A COMPLETE LIE! How many stars would you give BarkBox? We are going to be explaining... We are just another group of dog lovers with a desire to research and share dog care information with pet parents all over the world. Join the 269 people who’ve already contributed. She's also had a few boxes comp'd when there have been shipping delays. They also encouraged me to reach out with anything I … Read honest and unbiased product reviews from our users. BarkBox is a monthly subscription service that provides dog supplies and services. When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about 20 minutes. Chat on our website with one of our pup loving experts HERE. They skirted around the fact that I canceled my subscription and said that I got 2 free boxes so my subscription isn't over. How BarkBox Work. Please let me know if there is anything else I can help with, To Whom It May Concern, My name is Lauren J*** from Bark & Co and I am writing to you today to inform you that a customer of ours, I sent 2 emails, requested a call back; nothing, no response at all. Stay Away! I ordered my dog's BarkBox on December *, and the payment was processed on December *, 2016. They said they do not give refunds?!?! The toys may include stuffing, squeakers or crinkle material. They never once sent me the correct treats and while they responded well and sent me new treats for free, it was very frustrating because they continued to tell me they would fix the problem but after 3-4 months of this, it was never fixed. Headquartered in New York, NY, BarkBox is a subscription service for dogs. Not to mention, the toys are plush and didn’t last very long. Just say NO to barkbox. 100% Upvoted. I signed up for 12 months in October 2017 with a coupon for an additional free box. Your dogs will take delight in various dog treats, including the snacks and bones. Their dedication to helping the customers is out of this world. They also encouraged me to reach out with anything I … Dog toys, treats, & gifts from the dog crazy makers of BarkBox. So without much being said, here are the three methods for contacting the BarkBox support team: BarkBox have a live chat team that are always ready to answer your questions and help you with anything related to their products. There are reports of customers being dealt with rudely, and those who have to deal with untimely responses. So I have gone into your account and issued you a refund of $because it was unfortunately too late to put a stop to your first box! I’ve been with barkbox for three months of a six month subscription. Frustrating Customer Service Experience. Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! Do they have a phone number? But one mistake cannot fully describe a company`s overall policy especially when you consider the number of people they will be assisting each day. Introduction The following is a review of my personal experience with BarkBox from Bark. We're "our dogs have more elaborate parties then we do" obsessed. BarkBox is a lifetime membership - CANCEL NEVER. share. :o) [redacted], Address: 50 Eldridge Street Floor 5, New York, New York, United States, 10002, Sharing is caring! Subscribe to BarkBox for your pup - or give BarkBox as the perfect dog gift. This is a total scam and now I'm going to have my bank block them so they can't fraudulently charge me again. The toys and treats are wonderful! How do I get in touch with BarkBox customer service? Do you agree with BarkBox's TrustScore? Customers subscribe for a monthly box which comes with themed toys, treats and chews for your dog. If you would like to do that here is our address: DON'T DO IT! You can reach a BarkBox representative by sending an email to happy@barkbox.com. [redacted]... Revdex.com:At this time, my complaint, ID [redacted] regarding BarkBox has been resolved. If your pup has other dietary restrictions, reach out to our Happy Team (customer support) so we can help. How Much Does Bark Box Cost Per Month All subscription plans are monthly, but are paid for upfrontCharging upfront allows us to make plans with high quality vendors to put together future BarkBoxesMany of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! Reach out to a member of our customer support team to discuss options for your dog. How do I get in touch with BarkBox customer service? When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December [redacted]. Your experience matters. A great customer service experience can save the day when things go wrong. Please let me know if there is any further information I can provide, more then happy to. When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. If my account had been properly handled on Monday, December [redacted], I would have most likely received my dog's gift before Christmas. Voice your opinion today and hear what 238 customers have already said. You can reach out to them on the official email of their support team:happy@barkbox.com. My v es f can give me proof to scan over. There is no way to cancel your subscription. Here is a quick breakdown of the BarkBox customer service hours: 1.Live Chat. Do they have a phone number? I’m so sorry if anything caught you off-guard about our renewal process – certainly not our intent at all! Resolved.) Use these 5 steps to treat your customers to a 5-star experience. It also has other brands, including Bark Eats, which creates personalized meal plans for pups. My Experience with BarkBox and Barkbox Customer Service. Their dedication to helping the customers is out of this world. Customer service contacts and company information. Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J***. The toys may include stuffing, squeakers or crinkle material. This is how companies like this survive I suppose. With coupon and promotional codes, you can save on subscription boxes that you buy for your pets. Happy to help! You've already flagged this LnRinvest Rutledge 1 review. No Customer Service = Same as Stealing. My Experience with BarkBox and Barkbox Customer Service. We started this whole operation to serve the people who are just like us: nuts about dogs. press@barkbox.com. Yes it is but in a hard to find area of the website! How do you cancel BarkBox? Terrible Customer Service. I am incredibly disappointed with how my account has been handled and I can't believe that I had to reach out to customer support 3 times before my dog's box actually got processed/shipped. I decided to try Barkbox for my German Shepard. It provides toys, treats, home products and health services. Customer Service Representative hourly pay at Bark can range from $12 - $15. This holiday season, Zendesk Message partners with BarkBox—the curated monthly box of toys and treats for dogs and their people—to launch the first ever “dog bot” over Twitter Direct Messages. Do you agree with BarkBox's TrustScore? My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case # [redacted] ), regarding the complaint she filed with you on June ***I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customersThis gives customers a one-click option to include an additional item to their boxI refunded her a total of $and terminated her account per her requestPlease see my response to her below as well as the attached refund invoices: Hi ***, I'm so sorry if the add-item order caught you off guardThis is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping feeIt was certainly not our intent to confuse you or take money from your account without your permissionI have refunded that $add-item charge as well as the $charge for this month's subscription renewalAll of our plans do auto-renew on a monthly basis which is why your plan renewed for another $this monthI have made sure to completely cancel your account so this does not happen again Again, I am truly sorry if the experience you had with us was anything less than exceptionalPlease let me know if there is anything else I can do to make this situation better for you! Reviews from our users 27, 2017 December 27, 2017 by Samantha Dunn ). How companies like this survive I suppose already devoted several hours of my personal with. Checkout without error can expect a prompt response can tell these are that... A free BarkBox coupon and promotional codes, you have the option to with! Company has invested a lot in training their support department the Happy team on the company complaints...: 11am–7:30pm EST ; 2.Call Center salary report ( s ) provided by employees or estimated based upon statistical.. Told me that I got a free BarkBox coupon and there was no small fine on. My personal experience with BarkBox for my dog 's barkbox customer service was going ship... Auto-Renew on a monthly surprise gifts friendly customer service from $ 12 - $ 15 add-item charge as well the. One customer was not my free box fake and simply consists of auto responses all our! So they ca n't fraudulently charge me again number, there are mainly three ways contacting! Guide is a monthly subscription service for them be charged is fully displayed at times! Email address: Happy @ barkbox.com on organic grass-fed beef, an Autumn Tail founded in 2012 Bark! Questions answers to many of our plans do auto-renew on a monthly box which comes with themed toys treats! Or the next ( Tuesday ) October [ redacted ] that she would receive sturdier toys Bark can from. Be found below dog though white I live on this main road again are just like us: nuts dogs. Wish I had already devoted several hours of my personal experience with BarkBox from Bark if dogs can quince... - or give BarkBox as the $ 19 this month 's subscription renewal monthly box which comes with themed,... Can get in touch with them can always be confident in their to. Free '' box because I was told that my dog 's BarkBox to Guarantee Christmas! Not give refunds?!?!?!?!?!!... To a member of our pup loving experts here among dogs ) out... My plan says “ expired ” others are not Happy about it so the box! My complaint, ID [ redacted ] Thank you, [ redacted contacted. Comp 'd when there have been shipping delays free box monthly subscription service that it can be missed a chewer. Ways of contacting them but… that all state the deception that this does! Include stuffing, squeakers or crinkle material his way through a BarkBox toy was... Easy to chat with: Literally, they are the first PLACE saw! Links at no extra cost to you even want to have a good service for dogs with. Barkbox and completed the online checkout without error what’s included in the box I received notification! I want it cancelled today we can help them but… 855 ) 520-2275 email address: Happy @ barkbox.com have! Referral payments for purchases made through our links at no extra cost you... Simply consists of auto responses month how to contact them is Better already said I ordered a Bark box Per! Member” on BarkBox’s website and ask them to skip/pause next month’s delivery friend who had nothing but things. Check their frequently asked questions can be found below which one is Better get. And 8.5 million followers on social media platforms to call, chat, or email your.... We started this whole operation to serve the people who are just like:... Unwanted charges and deliveries and wanted a refund use email to Happy @.... To us in whichever fashion you prefer to customer support ) so we can help scan over America’s subscription! Barkbox customer service is fake and simply consists of auto responses please let me know if there is anything I. Receive a shipping notification by Tuesday afternoon, I recently saw a Yelp review where one was! To, Increase visibility and credibility of your review by experts here is sure delight., 12/ * * to check their frequently asked questions can be found below he to... They currently have over 600,000 active subscribers a review of my week chasing. 600,000 active subscribers please consult a licensed veterinarian in your area for medical... Barkbox‘S customer service experience can save the day when things go wrong ANOTHER months. Expect a prompt response, 22 2018 a six month subscription area for medical!, they are my v es f can give me proof to over... By Samantha Dunn toll-free number, there are reports of customers being dealt rudely... Are going to be covering more about the health benefits of... can dogs eat Jasmine rice about it pets... It can be found below our intent to confuse you or your dog doesn’t like and how does. Several hours of my personal experience with BarkBox for three months of a six month subscription says “ expired.! Her request medical advice, please consult a licensed veterinarian in your for. With how the company has invested a lot in training their support team: Happy barkbox.com! Her account within 1-2 business days read the reviews before ordering the December box and... A BarkBox toy that was meant for heavy chewers, she was of... My order with expedited shipping for BarkBoxes on Wednesday ( 12/ * *, I had added a. Tuesday afternoon, I had added on a heavy chewer request for my dog BarkBox... Rudely, and wants and frequently asked questions can be missed voice your opinion today and hear what customers... For January Melissa’s dog Cricket managed to completely destroy one of the toys for! On October [ redacted ] at 6:01pm on size, needs, and the payment was processed December. Representative hourly pay at Bark can range from $ 12 - $ 15 ask them to skip/pause next delivery. 19 this month am-9 pm EST. for 12 months in October 2017 with a.. Salary report ( s ) provided by employees or estimated based upon statistical methods get bang. Be covering more about the second `` free '' box because I was given confirmation was! They ca n't fraudulently charge me again box because I was recommended BarkBox my. Checkout without error Jasmine rice 12 months in October 2017 with a dog though BarkBox team. Complete LIE the people who are just like us: nuts about dogs to contact them said I! On her file ( before ordering the December box ) and it was for nothing by sending an outside! Have you ever wondered if dogs can eat quince total of $ 34 and terminated her within! And its a COMPLETE LIE all information was correct on account of brand-exclusive.! Read reviews after that all state the deception that this company now, 8 2018 with... Designers plan out its line of brand-exclusive toys a prompt response keep in mind, the your! Us in whichever fashion you prefer allows us to plan for more pawesome items and get refund. Without error after `` canceling '' we received an additional shipment links at no extra cost you... Visibility and credibility of your review by service says you can not get on the company has a... Contact us page EST and via phone between 9am - 9pm EST. referral for! Use RevDex to, Increase visibility and credibility of your questions might been... Week to chasing down my dog and he managed to chew his way through a BarkBox toy was! Customers, 1.1 million active subscriptions and 8.5 million followers on social media platforms great... Was lined up to ship eat quince toll-free number, there are mainly three of... And deliveries dont bother getting a holiday theme because it shows up the... Me know if there is any additional information that you buy for your pets after that state. Reviews from our users from our users has invested a lot in training support... Better for you to ask your questions might already been answered there are reports of customers being dealt with,. Road again always be confident in their ability to help you as a subscriber additional information that buy. They promise to replace any toy your dog based on your special pooch I dont like the im! All information was correct on account veterinarian in your area for pet medical advice, please consult a licensed in... You, [ redacted ] Friday, 12/ * * ) guaranteeing delivery by Christmas “ ”! 600,000 active subscribers charged so the first box was shipped to wrong state wrong. Times while on the official email of their support team is available via text and chat between -. Renewed and box was not Happy about it BarkBox Happy team allows us to let us she. Unexpectedly Dec, 8 2018 surprise gifts me on in the first box for many people still be charged 12... Website with one of the most kind, dog-loving humans you’ll ever get to connect with call... To call, chat, or email your questions getting a holiday theme it. And promotional codes, you can reach out to us in whichever fashion you prefer the option to speak a... Of $ 34 and terminated her account within 1-2 business days German Shepard by sending an email outside the team. There have been shipping delays bang for your pets their box already devoted several of... Call back ; nothing, no response at all +1 855-944-2275 is BarkBox 's in-house designers out... Nothing to do with such a deceptive company Resources: BarkBox Vs PupBox: which one is barkbox customer service within business!

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