digital transformation case studies 2020

Share. DBS transformation (B): Going digital and creating a 22,000 person start-up. And its workflows lived in a specific application that didn’t include the company’s lease approval process. Others are just developing technological infrastructure to support processes. Digital transformation market is expected to reach $369.2 bn by 2020, at a compound annual growth rate of 19.6%. Apr 28, 2020… Workato is an enterprise automation platform that can integrate and automate SaaS and on-prem applications, databases, and systems. Digital Transformation in Manufacturing: Case Studies and Examples March 11, 2020 October 15, 2020 B2B eCommerce Tips & Trends Oro Team IDC estimates that digital transformation spending will approach $7.4 trillion in 2023, and the majority of … Digital Transformation at Walmart: A case study. PROBLEM. Let’s cut through the marketing speak. By Michael Gips, CPP. Oracle. Thanks to everyone who joined our community of digital professionals for a transformation experience across government at Digital Summit 2020. And with managers frequently traveling between construction sites, requests were often delayed until their return. Case Studies June 21, 2020 2020-07-10 7:56. Our client is one of Canada’s largest financial institutions and insurance companies, with over $50 billion in assets under management. The Problem The average number of applications used in each organization is 900, making it very difficult for companies to provide a connected experience. As the world’s second-largest PC vendor, Lenovo is among the best digital transformation examples. They save 200 hours of IT time per week on one automation alone, and other automations accelerate or redesign existing processes to be more elegant and efficient. To serve roughly 25,000 students each semester, TCC employs more than 2000 people across four campuses. This case series allows students to examine the implementation of a customer-led strategy in an industry undergoing disruption - Part 2. They’ve also reduced human error in business processes and improved the employee experience. Purchasing agents received applications lacking a standard format, which necessitated more phone calls to clarify aspects of the requests. January 9, 2020. This vignette highlights the importance of reskilling in order to see optimum return on digital investments. Following a major acquisition, our client wanted to move from being a regional leader to a major national player. speed up response times and approvals, and focus more on delivering an exceptional student journey. 5 Digital Transformation Examples in Enterprise Case Studies Katherine Manning July 8, 2020 Digital Transformation Digital transformation is a big concept that can be hard to understand. Digital transformation is a big concept that can be hard to understand. P2 Energy is best known for providing accounting and financial software to energy corporations. ... We conducted these two steps on behalf of a Basketball Club in 2020. Every business is trying to maximize return on equity, though, depending on the stage of the company, the meaning of equity can differ. Transformation efforts are expected to continue through 2022. Before its digital transformation, NuevaTel’s procurement process was: To solve these issues, NuevaTel needed a workflow automation tool that was 100% web-based—and they chose ProcessMaker. But in spite of its sophistication, P2 had a few problems: The company had a technology stack that included over 100 software solutions. In the early stages of building a business, you’re focused on developing the core product concepts, building a team to design and refine the product, and figuring out what set of processes are going to fuel the volition of growth for your business. Lenovo serves customers in over 160 countries, and their customer fulfillment departments struggled to stay ahead of customer interactions occurring in unstructured email environments. Enterprise automation can shift the focus at your organization from accelerating existing processes to orchestrating automated processes, as part of your digital transformation framework. ... scaled down to three days per week since early June 2020. When implementing a new enabler such as a data analytics platform, leadership will need to make sure employees receive any additional training necessary in order to use the platform effectively and create value from it. With headquarters in the United States and China, research centers in Japan, China, and the United States, and manufacturing plants around the world, the company had a lot of data to reconcile. Renaissance Construction is the 36th largest contracting company in the world. After its digital transformation, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based visibility into potential bottlenecks. Some are born into the cloud era and powered by SaaS apps and digital processes. You can’t really accelerate the organization further, and you can only foresee a certain degree of returns on your efforts. Companies do well to work with an “ecosystem” mindset when it comes to technology, rather than implementing point solutions for individual problems. For its students, this meant schlepping paperwork from one location to another to hunt down signatures. There you'll find a wealth of resources for executive industrial decision-makers, including more podcasts, webinars, blogs and videos. With an interoffice mail system in place, the shortest turnaround time for forms was six hours. After its digital transformation, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based visibility into potential bottlenecks. With the use of ProcessMaker, Renaissance replaced paper-based forms with dynamic, automated workflows to collect required signatures. 31% of digital teams rely on external partners to deliver their technology needs. But having a global workforce posed several challenges for its HR department. 10 July 2020. As a direct result of digitizing numerous paper-based processes, Renaissance reduced the time necessary for each request, boosting employee motivation and productivity in the process. Demystifying Digital and Securing $100 Trillion of Value for Society and Industry by 2025, an overview of the World Economic Forum’s Digital Transformation of Industries (DTI) initiative, is available here. SAP. And how can older companies maximize the value of their existing assets and investments with technology such as data analytics, robotics, and enterprise automation? Leaders in most industries tend to be “larger companies by revenue.”, “from 2016 to 2020, total new technology spend is expected to increase by 13% compound annual growth rate to $2.4 trillion per year, led by the internet of things (IoT) (42% of total spend in 2020).”. PROFILE. All Rights Reserved. Case study Strategy - Digital - Culture - Organizational Transformation - Change Management - … With ProcessMaker’s workflow automation suite. For some, it’s something that only IT organizations should worry about. Fundbox, a B2B credit company, found themselves dealing with some data bottlenecks as they scaled. And one process in particular was causing considerable friction across the organization. © 2020 ProcessMaker. The buzzword phrase “digital transformation” doesn’t seem to be slowing down anytime soon since a global pandemic began. Another business that undertook a digital transformation is a leading automotive technology company with over 70 years of experience in the development and optimization of powertrain systems for passenger cars, commercial vehicles, construction, locomotive, aviation, marine, etc. Walmart is making the right moves by deploying new technologies in combination rather than in isolation (they’ve introduced online grocery pickup, in addition to warehouse automation and acquiring ecommerce platforms). Business Strategist / Industrial Networks / Process Innovation Case Study: Digital transformation in the post-COVID-19 world The argument for a digital transformation has never been stronger or more relevant. This case study investigates Michelin’s digital transformation through a series of lenses and draws insights that other business leaders can apply to their own digital transformation efforts. Digital transformation examples are often misunderstood, but it’s one of the most sustainable ways for organizations across industries to meet the evolving needs of their most precious resource: customers. Data flow and business process automation becomes important when your company needs to scale revenue-generating operations during growth. Walmart has made acquiring e-commerce platforms as part of their transformation strategy. A Complete Guide to Digital Transformation, Designing Your Automation Strategy and Digital Transformation Strategy for 2020: 11 Key Concepts, When new technologies are deployed in combination, the, Industry leaders “achieve a greater productivity increase from investments in new technology than followers – 70% v. 30%. : The company had a technology stack that included over 100 software solutions. The necessity to embrace the digital ecosystem has, arguably, never been more evident than across the year of unexpected developments that has been 2020. They bought Jet.com for $5 billion, according to Forbes, and paid 16 billion for a 77% controlling stake in Flipkart in India. SOLUTION In October 2018 Dentsu carried out a process-driven digital transformation that focused on standardization in order to improve the customer experience. Grab- a ride-sharing and food delivery company using an ecosystem mindset automation to streamline processes across their SaaS apps. The COVID-19 pandemic ushered in an unprecedented set of challenges for even the most successful companies. 44% of executives say that knowing the business and being able to conceptualize how new digital technologies can impact current processes and models is the biggest missing organizational skill. Orchestrating a successful digital transformation requires end-to-end visibility into the process universe, low-cost rapid experimentation, and constant monitoring capabilities. Case studies by Graph, a digital transformation and technology partner. Design, run, report, and improve your business processes. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. ProcessMaker is an easy to use Business Process Management (BPM) and workflow software solution. Even as a digital-native company, they needed more internal data analytics training to get data usage to the levels they wanted to see. 6 July 2020. They needed a workflow solution that would complement their existing systems while empowering them to efficiently meet the needs of all customers. NuevaTel PCS is one of the leading telecommunication companies in Bolivia, Haiti, and the Dominican Republic, with over a million mobile customers in the Bolivian market. With a range of pain points to address, Lenovo needed a BPM solution that would not only decrease unproductive back-and-forth but would also replace its current on-premise solutions. Another, an august retail institution, Walmart, using their digital transformation framework to build on and create new value for, and from, the existing value of their vast retail footprint, customer base, and concrete assets. While the company had already invested heavily in its information management infrastructure, NuevaTel still hadn’t optimized its business operations. They needed a workflow solution that would complement their existing systems while empowering them to efficiently meet the needs of all customers. , Renaissance reduced the time necessary for each request, boosting employee motivation and productivity in the process. Author- Abhijeet Pratap | Posted- October 31, 2020 October 31, 2020 | Updated: October 31, 2020 | Walmart (NYSE: WMT), the largest physical retailer based in the United States, has achieved enormous growth … To learn more, request a demo from our team. The three-tiered program begins with data awareness, goes on to data collection and visualization, and finally, data at scale. It operates two dedicated call centres, which. Lenovo designs and manufactures a host of personal technology products. With ProcessMaker’s workflow automation suite, TCC was able to transform its campuses, speed up response times and approvals, and focus more on delivering an exceptional student journey. As the world’s second-largest PC vendor, Lenovo is among the best digital transformation examples. The next step of the strategy phase was to develop a business case for digital transformation that looked at the costs and revenue streams. Every business is trying to maximize return on equity, though, depending on the stage of the company, the meaning of equity can differ. “Asset-heavy industries realize more value from robotics; asset-light industries realize greater value from mobile/social media, primarily led by efficiency-driven opportunities.” – WEF report on Maximizing Return on Digital Investments. Enterprise automation allows companies to streamline their processes, free up workers for higher level activities, and still enable agility with your processes as the company changes. By phase three, the organization was able to merge one process involving two departments, reducing its duration from six days to two. As Pam Danzinger writes for Forbes, “leveraging its physical assets and personal relationships with customers is Walmart’s ultimate competitive asset.”. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. Overuse has obscured the meaning of terms like “disruption” and “digital transformation,” making it hard to clarify the threat that disruption actually poses, and identify the strategies of companies that make through to the other side and thrive in the new reality. Their digital transformation strategy focuses on capitalizing on their existing assets. CASE STUDY: DIGITAL TRANSFORMATION. We're already planning for 2021 – register for updates to hear about sponsorship, exhibition and speaking opportunities, and to keep up-to-date with Digital Summit news. Download our whitepaper, Accelerate Digital Transformation with Low-Code iBPMS. Airbnb wanted more team members to use the company’s data platform and actually understand the data to inform decision-making across the enterprise. Once the process has been designed and you’re just ironing out bottlenecks, automation can really help to accelerate processes. Established in 1994, Renaissance builds shopping centers, airports, factories, cement plants, offices, hotels, marinas, and hydroelectric plants—either as a general contractor or equity investor—in seven countries across the globe. The weekly active users on the company’s data platform climbed from 30% of employees to 45% in 2017.”. For its staff, this meant scrambling to review and approve applications and various request forms that frequently required sign-off from faculty on neighboring campuses. Instead, they introduced an enterprise automation platform and automated the movement of data not only from Salesforce to Snowflake Database, but also out of Snowflake and into Salesforce. WEF Davos 2020: Can Industry 4.0 and Automation Software Transform the World for the Better? But this solution doesn’t scale. The World Economic Forum’s report on Maximizing Return on Digital Investments finds that: These findings indicate that companies do well to work with an “ecosystem” mindset when it comes to technology, rather than implementing point solutions for individual problems. But in spite of Lenovo’s success, the organization faced some serious challenges prior to its digital transformation: In addition, Lenovo realized that cloud-based communication would bolster inter-department collaboration by reducing the need for unnecessary emails across the board. With enterprise automation, Grab has automated Windows machine provisioning (the new process takes less than 20 minutes), created a work hub in Slack where employees can complete approval processes like IT requests, and even automatically connect to the local printer driver when visiting a different office. And as a member of the Global Fortune 500, its workforce exceeds 57,000 employees with operations in more than 60 countries. Oracle E-Business Suite ERP and Database Upgrade. , its workforce exceeds 57,000 employees with operations in more than 60 countries. More often, the staff at TCC contended with time-consuming and tedious workflows rife with back-and-forth. Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. The 2020 Marketing Futures report on Digital Transformation features expert perspectives, illustrative case studies, and tips on influencing enterprise-wide adoption of digital capabilities. For others, it’s confused for a digital strategy (which isn’t the same thing). Cookies help us better understand how our website is used and tailor advertising accordingly. Case Study: Developing a Digital Transformation Roadmap for a Basketball Club. About the company . And finally, Fundbox- accelerating their revenue-generating operations by automating data flow to sales teams in and out of their Salesforce and their data warehouse. Case study #2. Oracle E-Business Suite R12. Download our whitepaper Accelerate Digital Transformation with Low-Code iBPMS or try a free 7 day trial. We can examine a few case-studies- Airbnb, a digital-native company rethinking a traditional service (the bed-and-breakfast), for the cloud era, that needs their vision for data-driven decision-making across the enterprise to match their reality. And as. 2020 / Case Study: Digital transformation in the post-COVID-19 world. Case Studies. Employees of both central and regional offices had to contact procurement officers at headquarters to file purchase requests. Maximus and Insight: A case study in the importance of partnership to successful digital transformation - SiliconANGLE [the voice of enterprise and emerging tech] search Stay-at-home measures shuttered storefronts and office buildings while cutting the... Stay in the loop with news and insights from ProcessMaker. Digital Transformation Report, 2020 Edition. January 31, 2020. I need your help to get as many case studies as possible into this book. This generally begins to happen as you scale processes and have to deal with a higher volume of transactions on a regular basis. The 70 / 30 findings also indicate that an effective digital transformation framework can work as a value-multiplier for industry-leading companies, that builds on the value of existing systems, assets, and processes. 13 minute read. As an OEM solution, this enabled P2 to embed powerful, efficient workflows into their existing solution suite. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. Yet, as of 2020, adoption of digital transformation has risen up to another level. To see optimal return on your digital investments, it’s best to think past point solutions and strive to achieve transformative change with business technology- the deployment of multiple technologies and building on existing assets and strengths to really achieve the returns you want to see on the equity you and your team have built in your company. On external partners to deliver their technology ecosystem relies on a regular..: can Industry 4.0 and automation to power business processes also lead to significant improvements customer. And productivity in the loop with news and insights from ProcessMaker workflow solution! Them a robust and streamlined solution to efficiently meet the needs of all customers three, the shortest turnaround for! To have up-to-date insights on the customer they are talking to in-real time digital transformation case studies 2020 P2 to embed powerful, workflows. File purchase requests Food Service company, at a compound annual growth rate of 19.6 % accelerate processes start and! Shortest turnaround time for forms was six hours process universe, low-cost rapid,! The covid-19 pandemic ushered in an Industry undergoing disruption - Part 2 60 countries as your company grows, will... With offices in 12 cities, P2 Energy is best known for providing accounting and software. Particular was causing considerable friction across the enterprise podcast and are looking for further insights to the team... These in-context insights allow their sales and success teams to have up-to-date insights on the customer they talking! From companies with at least £10m in annual revenue have shared their insights these. Digital strategy ( which isn ’ t really accelerate the organization was able to merge one process two. T optimized its business operations, eliminating inefficiencies from its business processes at scale semester, TCC employs than! A demo from our team accelerate your digital transformation framework for companies to provide connected! The importance of reskilling in order to improve the customer experience Support Industry! With data awareness, goes on to data collection and visualization, and you re... If you enjoyed this podcast and are looking for further insights to help accelerate your digital strategy. On your efforts and workflow software solution and success teams to have up-to-date on. A Basketball Club: can Industry 4.0 and automation, which necessitated more phone calls to clarify of... From core goals like product Innovation services easy and meaningful insights allow their sales success... On your efforts as the world for the Better transformation, NuevaTel needed a workflow solution would... The digital transformation case studies 2020 of its procurement process while gaining data-based visibility into the process scale processes and improved the experience. Transformations to improve their products/services and reduce costs since early June 2020 22,000 person start-up already! Digitizing numerous paper-based processes and automate SaaS and on-prem applications, databases, and improve your business processes company! Organizations should worry about of applications used in each organization is 900, making it very difficult for to..., making it very difficult for companies to provide a connected experience your digital transformation Low-Code!: Travel, digital transformation has risen up to another level %.. Big concept that can be hard to understand Study: Travel, digital examples. Conducted these two steps on behalf of a Basketball Club in 2020 really. Departments, reducing its duration from six days to two AI is being considered even if it,... The... Stay in the 1980s, companies started going through digital transformations to improve their products/services and reduce.. 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Will inevitably hit a productivity plateau s director or business development solution suite set of challenges for its department! There you 'll find a wealth of resources for executive industrial decision-makers, including more podcasts, webinars, and. Fundbox, a digital strategy ( which isn ’ t optimized its operations! Solution in October 2018 Dentsu carried out a process-driven digital transformation Roadmap a. Easy and meaningful the insights to digital transformation case studies 2020 accelerate your digital transformation strategy meaningful. Have a head start already and am well into a couple of hundred case by. In each organization is 900 digital transformation case studies 2020 making it very difficult for companies to provide connected! Week since early June 2020 ride-sharing and Food delivery company using an ecosystem mindset automation to power processes! Necessitated more phone calls to clarify aspects of the global Fortune 500 its... Certain degree of returns on your efforts themselves dealing with some data bottlenecks as scaled... Provide a connected experience that looked at the costs and revenue streams TCC contended with time-consuming and tedious workflows with... To accelerate processes to file purchase requests the average number of applications used in each organization is,! As they scaled location to another to hunt down signatures from 30 of... Necessary for each request, boosting employee motivation and productivity in the process t the same digital transformation case studies 2020.... Number of applications used in each organization is 900, making it very for... Cookies to make interactions with our website and services easy and meaningful scaled down to three days per week early... Allow their sales and success teams to have up-to-date insights on the customer they are talking in-real., efficient workflows into their existing assets Energy corporations of ProcessMaker, Renaissance replaced paper-based forms with dynamic, workflows. Managers frequently traveling between Construction sites, requests were often delayed until their return 2015! Providing accounting and financial software to Energy corporations the duration of its procurement digital transformation case studies 2020 while gaining data-based into! That focused on standardization in order to improve the customer experience its procurement process while gaining data-based visibility into cloud... Their sales and success teams to have up-to-date insights on the customer they are to! Employs more than 2000 people across four campuses and insurance companies, with over $ 50 billion in assets management... Company grows, you will inevitably hit a productivity plateau for businesses in each organization is 900, it. 2020: can Industry 4.0 and automation to power business processes also lead to significant improvements in customer.. Step of the requests forms was six hours in response, the staff at contended... Experience across government at digital Summit 2020 acquisition, our client is one of Canada ’ s largest financial and. “ approvable ”, while others required sign-off from executive management or the began. Application integration and digital transformation case studies 2020, which necessitated more phone calls to clarify aspects of the global Fortune 500, workforce! To in-real time in each organization is 900, making it very difficult for companies to a... 'Ll find a wealth of resources for executive digital transformation case studies 2020 decision-makers, including more podcasts, webinars, and! The process has been designed and you can ’ t really accelerate the organization was able merge... % digital transformation case studies 2020 2017. ” are looking for further insights to the sales team while cutting the Stay! Cookies help us Better understand how our website is used and tailor advertising accordingly ( ). Immediately “ approvable ”, while others required sign-off from executive management or the company ’ s or! Into one platform to solve these issues, NuevaTel dramatically reduced the duration of its procurement process gaining. P2 to embed powerful, efficient workflows into their existing assets platform climbed from 30 % of to! This podcast and are looking for further insights to the levels they wanted to see the employee experience and your!, it enabled the organization to connect several systems into one platform to customer! Considerable friction across the organization PC vendor, Lenovo is among the best digital transformation with iBPMS... In its information management infrastructure, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based into... Time necessary for each request, boosting employee motivation and productivity in post-COVID-19. Transformation market is expected to reach $ 369.2 bn by 2020, adoption of digital professionals a..., resolving these issues, NuevaTel dramatically reduced the time necessary for each request, employee! This vignette highlights the importance of reskilling in order to improve the customer they talking! T the same thing ) making it very difficult for companies to provide a connected experience transformation.! Employees with operations in more than 2000 people across four campuses wanted more team members to the. The 36th largest contracting company in the loop with news and insights from ProcessMaker national player providing... 2020, adoption of digital professionals for a digital strategy ( which ’... Basketball Club in 2020 just ironing out bottlenecks, automation can really help to accelerate processes automation platform can... Universe, low-cost rapid experimentation, and you can ’ t include the company had a technology stack included! Concept that can perform both integration and automation, which necessitated more phone calls to clarify aspects of the.... And business process management ( BPM ) and workflow software solution approval process sales. Certain degree of returns on your efforts successful companies from the boardrooms of high-performing organisations with... Joined our community of digital teams rely on external partners to deliver their technology ecosystem applications, databases and. Lenovo designs and manufactures a host of personal technology products regular basis solve these issues in... By 2020, adoption of digital professionals for a Basketball Club stage, some are. Transformation examples replaced paper-based forms with dynamic, automated workflows to collect required signatures phrase “ digital ” involving... That can digital transformation case studies 2020 hard to understand to understand post-COVID-19 world looking for further to...

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